IT Support/Programmer
Applications are available in the Human Resources Office or available online.
- Applications from current employees are welcome.
- Applicants must be members of the Seventh-day Adventist Church.
- Email (hr@puc.edu), fax (707-965-6400), or mail (Human Resources Office, One Angwin Avenue, Angwin, CA 94508), your signed application to Human Resources
- Please contact Human Resources regarding questions about this position.
- Applications from qualified applicants are forwarded to the employing department by Human Resources
- Applicants selected for interviews will be contacted by Human Resources or the employing department
Start Date
Upon receipt of qualified applicant
Job Type
Staff Job Opening
Department
Position Type
Full Time
Tenure Track
No
Duties
This position splits responsibilities between programming and client services in a collegiate setting. Approximately half of the role will involve creating, maintaining, and troubleshooting software applications that support various academic and administrative functions. The other half of the role will focus on assisting end users, including students, faculty, and staff—with technology needs, providing front-line support and guidance on college systems. Success in this role requires strong analytical skills, attention to detail, and excellent communication abilities to deliver effective technical solutions and high-quality customer service.
Desirable Qualifications
Software Development & Maintenance
- Develop, test, and maintain custom programs or scripts to support departmental and college-wide initiatives.
- Troubleshoot and resolve software bugs, collaborating with teams to implement long-term fixes.
- Document program specifications, workflows, and technical processes to ensure accurate maintenance and knowledge transfer.
Systems & Data Integration
- Integrate new and existing systems, ensuring data integrity and smooth communication between platforms.
- Conduct system performance analysis and recommend technical improvements or optimizations.
Client Services & User Support
- Serve as a primary contact for support requests related to college software, applications, and related technology services.
- Provide guidance to end users, including students, faculty, and staff—on best practices and troubleshooting steps.
- Escalate complex technical issues to senior team members or specialized support groups when necessary.
Training & Documentation
- Assist in the creation of user training materials, guides, and resources to streamline the user experience.
- Conduct one-on-one or small group training sessions as needed, ensuring stakeholders are competent and confident in using college systems.
Collaboration & Communication
- Work closely with team members, department leaders, and other stakeholders to assess project requirements, set goals, and prioritize tasks.
- Participate in regular project status meetings, share progress updates, and gather feedback to continuously improve deliverables.
- Maintain effective, professional communication across all levels of the college community.
Quality Assurance & Continuous Improvement
- Follow established coding standards, security protocols, and quality control processes to ensure reliable, efficient solutions.
- Identify opportunities to optimize or automate manual processes and recommend system enhancements.
Other Duties
- Perform related responsibilities or additional tasks assigned to support the overall mission of the department and college.
Education
Bachelor’s degree in computer science or closely related area.
Qualifications
Desire to continue learning and developing knowledge and skills, both in the technical areas, as well as in customer service.
Physical Demands
Requires sitting, standing, bending and reaching. May need to lift items up to 50 pounds. Requires manual dexterity sufficient to operate standard office equipment.
Job Conditions
Some travel, computer use, unscheduled interruptions, and speaking, reading, and understanding English. Occasional: working more than 40 hours/week, weekend work, on-call/after-hours work, fast-paced work, and driving/operating machinery or vehicles.
Work Environment
Essential tasks are performed under normal office/school conditions with little or no noticeable discomfort. Work area is well lighted and ventilated.
Compensation
Hourly; (plus denominational benefits, depending upon qualifications and experience)
Application Deadline
Upon receipt of qualified applicant
PACIFIC UNION COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.